Welcome to Tsokha Lifestyle — your online sanctuary for sustainable, handcrafted goods from Goa. By using our website or making a purchase, you agree to the following terms and conditions. These terms are designed to ensure transparency, trust, and a smooth shopping experience.

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1. Our Artisanal Products & Order Process

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Handcrafted & Sustainable:
Every product at Tsokha, from our eco-conscious ceramics to thoughtfully designed home décor, is handmade by Indian artisans. Variations in size, color, and finish are natural, highlighting the authenticity of handcrafted products and our commitment to Make in India craftsmanship.

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Order Confirmation:

Once payment is completed, you’ll receive an order confirmation email with full details of your purchase.

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Made-to-Order Items:
Certain items, such as custom ceramics or exclusive artisan pieces, are made-to-order. These require additional time for crafting and delivery, which will be clearly mentioned on each product page.

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2. Shipping & Delivery Across India

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Nationwide Shipping:
We deliver across India using trusted logistics partners. Orders are packaged with care to ensure your handcrafted items arrive safely.

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Estimated Timelines:
Delivery times vary by location and product type. Estimated timelines will be displayed at checkout.

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Delays Due to External Factors:
While we strive for timely delivery, Tsokha is not responsible for delays caused by factors outside our control, such as courier disruptions or weather conditions.

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3. Returns & Refunds

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No Returns (Except for Damage or Errors):
Due to the fragile and unique nature of our handmade items, we do not accept returns unless a product arrives damaged or you receive the wrong item.

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Reporting a Problem:
If your item is damaged or incorrect, notify us within 48 hours of delivery. Please include high-quality photos of the product and original packaging.

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Refund Processing:
Once the issue is verified, refunds will be issued to your original payment method within 7–10 business days.

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4. Promotions & Discounts

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Limited-Time Offers:
We occasionally offer seasonal or launch discounts on select sustainable lifestyle products. Each promotion will have specific terms listed at the time of offer.

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Changes to Offers:
Tsokha reserves the right to change, cancel, or withdraw any promotion without prior notice.

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5. Website Content & Intellectual Property

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Copyright Ownership:
All website content—including product descriptions, images, blog posts, branding, and videos—is the exclusive property of Tsokha Lifestyle or its licensed partners.

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Restricted Use:
You may not copy, republish, or distribute any website content without our written consent.

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6. Data Security & Privacy

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Your Information is Safe with Us:
We are committed to protecting your personal data and providing a secure shopping experience. For full details, see our [Privacy Policy].

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7. Jurisdiction & Legal Compliance

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Governing Law:
These terms are governed by Indian law. Any disputes shall be subject to the exclusive jurisdiction of the courts in Goa, India.

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Thank you for choosing Tsokha Lifestyle — where every purchase supports mindful craftsmanship, sustainability, and ethical design.

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